Customer Service

Lots of companies place a lot of focus on “getting new business” but not the emphasis on “retaining existing customers”. This is often easier to do than getting new customers and almost certainly less expensive. This programme helps the delegate explore what their organisation can do to retain customers, and make their organisation more successful.


What is customer service?

How to measure the effectiveness of your customer service.

What can you do to improve your organisations customer service?

Who are your customers?


The delegate will leave the programme not only with a better understanding of the importance of good customer service, but also ideas on how they can further improve their own organisations customer service. This in turn will assist in the increased retention of customers and improve still further the organisations success.