Telesales are often something people feel they do not want to be doing or receiving. However if done properly they can be the most cost effective way for and organisation to develop its business. This programme will help the delegate understand the methods and processes available to help create and effective telesales operation
What makes an effective telesales sales call?
How to train telesales staff
Making telesales enjoyable for the operative and the client
How to measure the effectiveness of a telesales operation
The delegate will leave this programme with a better understanding of what makes an effective telesales operation, and how this fits in with the rest of the operation. They will have a tool box of techniques and structures that they can choose from in order to help develop the most appropriate telesales operation for their organisation